Help from the gallery
Good to Know
A thoughtful choice begins with clear information. Find answers about sizes, colours, display options and ordering.
01 / Choosing a frame
Find your fit
Which sizes are available?
The Curved Clear Photo Frame series currently lists 4 × 6, 5 × 7 and 8 × 10 inch variants. The selected option and its price appear on each product page. Other products may still show Standard without confirmed dimensions.
For any frame, confirm the photo opening and the outer dimensions before ordering. A listed size does not by itself describe every part of the frame. Read the size guide.
Is the print or photograph included?
The photographs and artwork in product images show how a frame can be displayed. They should not be treated as confirmation that a particular print is supplied. Please check the listing or ask us to confirm what is included before ordering.
Will the colour look exactly like my screen?
Lighting, screen settings and surrounding colours can all affect the way a shade appears. Product photographs are a useful reference rather than a guarantee of an exact colour match.
If you are matching an existing object or decorating palette, send us the frame name and your question before ordering.
How do the frame styles differ?
Scalloped-mat designs place a decorative edge near the image. Wavy profiles emphasise the outline of the frame. Clear acrylic styles create a more open visual surround.
These are styling differences. Check the individual listing for material composition, glazing, backing and mounting details. Explore the material and finish guide.
02 / Display & care
A place in your home
Can I stand it, hang it, or use either orientation?
Display options vary between products. Check stand support, hanging hardware and portrait or landscape compatibility for the exact frame you choose. A styled photograph does not confirm every display method.
Tell us where you intend to use the frame if you need help checking suitability.
How should I clean my frame?
Follow the instructions supplied with the specific product. For routine dust, begin gently with a soft, dry cloth. Avoid applying a cleaning solution until you have confirmed that it is suitable for the frame surface.
Do not assume that acrylic, a painted finish and a wood-toned profile can all be cleaned in the same way.
Can I use it for an irreplaceable original?
Decorative framing and conservation framing are not the same. Our collection descriptions do not establish UV filtration, archival glazing or acid-free materials unless those properties are explicitly stated for a product.
For an irreplaceable original, seek product-specific confirmation or specialist conservation advice. A good copy may be the more appropriate image to use in a decorative display.
03 / Orders & delivery
Before and after checkout
What are the delivery options and charges?
Available delivery options and charges are shown at checkout for your address. Check those details before completing an order, especially for a time-sensitive gift.
We do not publish a universal arrival estimate here because the destination and available shipping service can affect the result.
Can I change an order or request a return?
Contact us with your order reference and the change or issue you would like help with. Please get in touch before sending an item back.
We need to review the specific order before confirming what is possible. This page does not replace any applicable store policies or consumer rights.
What if an item arrives damaged?
Keep the packaging and send us your order reference, a description of the issue and clear photographs of the item and packaging. These details help us understand what happened.
Contact us before arranging a return so the next step can be agreed for your order.
Still have a question?
A specific question deserves a specific answer. We are here to help you choose with confidence.
Contact the gallery